Tech Support Form » Tech Support Form

Tech Support Form


Welcome to the Tech Support page.  If you would like to submit a request for tech support please fill out and submit the form below.
IT Support Form
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on the lower right corner of the box.
Attachment    Attach files
You may attach pictures for a clearer description of the problem.
Each of your file(s) can be up to 20MB in size. Up to 5 pictures at a time.


Step 1 of 5 Touch Settings.
Step 2 of 5 Scroll to and touch Reset.
Step 3 of 5 Touch Reset Network Settings.
Step 4 of 5 Touch Reset.
Step 5 of 5 The iPad will reboot. Once it turns on, the default network settings will be restored.
To retrieve your account ID and password:
Go to Student Account Self Service(Open external link)
Enter your 9-digit Student ID (OSIS) number. (You can find your Student ID number on a report card, your student ID card, or in your NYCSA account.)
Enter your birthday.
Click Continue.
If the information you enter matches your student record, your username will be displayed.
Your student ID is your username followed by For example, if your username is JaneD, your student account ID is [email protected].
If you haven't already set up a password, you will be asked to set one up.
Pick a password that only you will know.
Re-enter your password.
Click Update Password.
Zoom screen sharing allows you to share the desktop, window, application or audio/video. Zoom allows you to also send computer audio to the remote attendees when sharing a video or audio clip.
Zoom Desktop Client for Mac or Windows
Note: Computer sound cannot be shared while multiple screens are being shared.
To share computer audio such as YouTube, Pandora, etc. during screen sharing, click on Share Computer Sound.
Screen Sharing with Computer Sound While Connected To Meeting Audio via Phone
This applies to users who join the meeting via both phone and computer to receive audio via the phone and video/screen sharing via computer and enter their Meeting ID and Participant ID to bind devices together.
If this user checks Share Computer Sound on their computer, this will trigger the audio to channel through both their phone device as well their computer audio. To stop sending audio, simply click Stop Share at the top of your meeting screen or mute the speaker of your phone or the speaker of your PC or MAC.